Contact
Our Concept Store's Location: A-2-7, Aurora Place Bukit Jalil, No.1, Persiaran Jalil 1 Bandar Bukit Jalil, Bukit Jalil, 57000 Kuala Lumpur.
(Escalator 1 level up from The Brew House)
Your info is safe with us
Effective Date: September 2022
At Eterna Science, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect the information you provide to us when using our website.
1. Information We Collect
We collect the following personal information when you interact with our website:
This information may be provided when you create an account, place an order, or contact us.
2. How We Use Your Information
We use your personal information for the following purposes:
3. Data Sharing and Disclosure
We do not sell or share your personal information with third parties for marketing or advertising purposes.
We only share your information with:
E-commerce website provider
Email Service Provider
These providers are contractually obligated to safeguard your data.
4. Know Your Customer (KYC) Policy
To ensure secure and trustworthy transactions, we follow a strict Know Your Customer (KYC) policy. This may include verifying your identity before any sale is finalized.
5. User Accounts
Users may choose to create an account for easier checkout and order tracking, or browse as a guest. In both cases, your information is securely handled according to this policy.
6. Age Restrictions
Our website and services are intended for individuals aged 18 years and above. We do not knowingly collect information from individuals under this age.
7. Cookies and Tracking
We do not use tracking tools such as cookies, analytics software, or advertising pixels.
8. Data Security
We take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. Your data is stored on secure servers managed by trusted third-party providers.
9. Your Rights
Under Malaysian data protection laws, you may request access to or correction of your personal data. If you have any concerns or would like to update your information, please contact us.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: jimmythoo@eternascience.com
Phone: 012-3267338